Refund Policy

Effective Date: 01/01/2026
Thank you for shopping with Herbal Health Hub. We hope you love your purchase, but if you're not completely satisfied, we're here to help.

🛍️ 30-Day Refund Policy

You are eligible for a full refund within 30 days of receiving your item, provided that:

  • The item is unused, unopened, and in the original condition and packaging as received.

  • You notify us within 30 days of delivery that you wish to return the item.

Once the returned item is received and inspected, we will process your refund to your original payment method. Refunds typically take about 3 business days to appear.

🔁 Exchange Policy

If your item arrives with an internal defect that is not due to shipping damage, we offer an exchange only (no refund), subject to the following:

  • You must notify us within 30 days of receiving the item.

  • The product must be returned to us before the exchange can be processed.

  • We do not accept exchanges for damage resulting from improper use or handling.

📦 Return Shipping Costs

  • Buyers are responsible for all return shipping costs.

  • We recommend using a trackable shipping method to ensure safe return delivery.

  • Original shipping fees (if any) are non-refundable.

❗ Important Notes

  • Items returned damaged, opened, or used will not be eligible for a refund or exchange.

  • Refunds and exchanges will only be processed once we receive the returned item.

📩 How to Start a Return or Exchange

To request a return or exchange, please email us at team.herbalhealthhub@gmail.com  with:

  • Your full name and order number

  • The item(s) you'd like to return or exchange

  • Reason for the return/exchange

  • Supporting photos if applicable (e.g., damage or defects)

Our team will guide you through the next steps.

📬 Return Address

11 Fairlop Road, IG6 2EE

If you have any questions about our policy, please don't hesitate to contact us.

Herbal Health Hub.
📧 team.herbalhealthhub@gmail.com